We are expanding our product portfolio with Zenduty!

Our partner company Xurrent has recently acquired Zenduty. This move represents a significant expansion of OMNICOM’s product portfolio.

Zenduty, a leader in incident management and alerting, has made a name for itself with its solution that enables rapid team mobilization and efficient resolution of technical issues in real-time. The integration of Zenduty into the Xurrent platform, which focuses on IT service management (ITSM), offers organizations a comprehensive solution for operations and incident management. This new tool not only facilitates rapid incident management and resolution but also helps in preventing recurring problems.

Thanks to this partnership, OMNICOM customers can use automated virtual rooms (so-called war rooms) for quick incident response, streamline processes, and improve accountability for task completion after an incident. The integration of Zenduty with the Xurrent platform allows organizations to resolve issues quickly while ensuring continuous improvement between incidents.

Benefits of integrating Zenduty into OMNICOM and Xurrent’s portfolio

  • Automation of virtual rooms (so-called war rooms) for fast incident response.
  • Quick incident management and resolution.
  • Ensuring accountability for task completion after incidents.

“The combination of Zenduty’s incident management and alerting tools with the strong ITSM platform of Xurrent will enable our customers to respond rapidly to technical issues and prevent them from recurring. This step brings a modern, automated approach that will streamline IT operations management,” said Kevin McGibben, CEO of Xurrent.

This move strengthens OMNICOM’s position as a leader in innovation and modern IT solutions, offering its clients comprehensive, modern tools for managing and improving operations.

About OMNICOM

OMNICOM is a leading provider of IT solutions that focuses on supporting organizations in transforming their IT infrastructure and streamlining operations. Through its partnership with Xurrent, it now brings even stronger and more comprehensive tools for modern IT operations management to its clients.

About Zenduty

Zenduty is a leader in incident management and alerting, providing advanced solutions for incident management and emergency calls. The platform enables instant alerts and efficient team coordination, leading to reduced downtime and faster resolution of technical issues.

More information about these solutions can be found on the websites of OMNICOM, Xurrent, and Zenduty.